Privacy policy

Who we are

Shree Balaji Express (GSTIN 27HBSPP9006B1ZB), Plot No. PAP A-123, TTC Industrial Area, MIDC, Mahape, Navi Mumbai 400710. Under the Digital Personal Data Protection Act, 2023 we are the “Data Fiduciary”: we decide why and how your personal data is used, and we are responsible for it.

What we collect and why

Quote requests

Service, pick-up and delivery city or pin code, date, weight, pieces, a description of the goods, your name, mobile number and company.Why: To give you a rate and arrange the pick-up.

Bookings

Sender and receiver names, addresses and phone numbers, contents and declared value, invoice and e-way bill details. For international shipments, the ID or KYC documents customs asks for.Why: To pick up, carry and deliver your shipment, bill you, and meet GST, customs and other legal duties.

Tracking

The AWB / GC number you enter.Why: To show your shipment's status. The tracking page shows cities and stops, never names or addresses.

Job applications

Your name, city, experience and anything you send us, such as a CV or, for drivers, a licence.Why: To consider you for a role.

Calls, WhatsApp and email

Your number or email address and what you tell us.Why: To answer you.

Website visits

IP address, browser type and the pages requested, recorded by our hosting provider.Why: To keep the site running and secure.

Only give us what the shipment needs. If you leave out required details, such as a delivery address, we can't complete the booking.

Cookies

This website doesn't set cookies or use analytics, advertising or tracking tools, which is why you don't see a cookie banner. The one exception is the Google Maps map on our Contact page. Google may set its own cookies when the map loads, under Google's privacy policy. If we ever add analytics or ads, we'll ask for your consent first and make declining as easy as accepting.

Who we share it with

Only what each party needs to do its part:

• Our staff, branches and delivery partners who handle your shipment.
• Airlines, transporters, partner couriers and overseas carriers that move and deliver it.
• Customs, tax and other government authorities, when the law requires it.
• Service providers that run our tools: WhatsApp (Meta), our website host (Vercel), our email provider and our shipment-tracking software. They may use the data only to provide their service to us.

Data sent outside India

For international shipments, receiver details travel with the shipment to carriers and customs in the destination country. Some of our service providers may also store data outside India. We transfer data only as the DPDP Act allows, and not to any country the Government of India has restricted.

How long we keep it

• Enquiries that don't become a booking: up to 12 months, then deleted.
• Shipment, invoice and customs records: as long as GST, tax and customs laws require.
• Job applications: up to 12 months, unless you join us.
• Website logs: for our hosting provider's standard log period.

When there's no longer a purpose or legal reason to keep your data, we delete it.

How we protect it

Only staff who need your data can access it. Our accounts and devices are password-protected, and this website is served over encrypted HTTPS. If a breach affects your data, we'll tell you and the Data Protection Board of India as the law requires.

Your rights

Under the DPDP Act 2023 you can:

• Ask for a summary of the personal data we hold about you and who we've shared it with.
• Have it corrected, completed or updated.
• Have it deleted, unless the law requires us to keep it.
• Withdraw consent you've given us at any time, as easily as you gave it. This doesn't affect anything done before you withdrew.
• Have a complaint resolved by us.
• Nominate someone to use these rights for you if you die or can't act yourself.

To make a request, message us on WhatsApp or email rakesh@shreebalajiexpress.co.in. Include your name and mobile number, plus the AWB / GC number if it's about a shipment. We may ask you to confirm your identity. We reply within 30 days.

If you're not satisfied with our reply, you can complain to the Data Protection Board of India.

Children

Our services are meant for adults. We don't knowingly collect personal data from anyone under 18 without a parent's or guardian's consent, and job applicants must be 18 or older.

Messages from us

We contact you about your enquiry or shipment. We don't send offers or promotions unless you ask for them, and you can stop them any time by replying STOP.

Changes to this policy

When we change this policy, we'll update this page and the date at the top. If a change affects how we use data you've already given us, we'll tell you before it applies.