Frequently asked questions

Call +91 99507 51997, message us on WhatsApp, or fill in the quote form. Tell us the pick-up and drop pin codes, the approximate weight and the date.

Yes. We offer pick-up all over India, from homes, shops, offices and warehouses, with reserved pick-up slots planned around your schedule.

Yes. Ask for a quote with your volumes and routes and we'll come back with bulk rates.

Our head office is in Mahape, Navi Mumbai, with branch cities Mumbai, Pune, Goa, Ahmedabad, Jaipur, Jodhpur, Delhi, Kolkata, Hyderabad, Bangalore and Chennai. We pick up and deliver right across India from these branches.

The rate depends on the chargeable weight (the higher of the actual weight and the volumetric weight), the distance between the pin codes and the service you choose, such as next-day, surface or air. Send the pin codes, weight and box size on WhatsApp for an exact rate.

Volumetric weight reflects how much space a parcel takes up. For courier and air express it is usually length × width × height in centimetres divided by 5,000. Couriers charge whichever is higher: the actual weight or the volumetric weight. Our volumetric weight calculator works it out for you.

Pack in the smallest sturdy box that fits, so the volumetric weight stays low; choose surface express for heavier, less urgent parcels; and ask about bulk rates if you ship regularly.

Parcels booked before 6 pm are delivered by the next working day.

Yes, within the city. Urgent documents and parcels are picked up and taken straight to the receiver the same day, with no hub stop.

Use the Track page with your AWB or GC number, or call our 24/7 support line.

An AWB (air waybill) number is the unique tracking number on your courier receipt. Enter it on our Track page to see where your shipment is.

A GC (goods consignment) note number is issued for road freight and cargo bookings. You can track it on the Track page just like an AWB number.

Yes. We send international courier door to door and handle international shipments by air freight and ocean freight, including export–import handling.

Use a sturdy box with cushioning around the contents, seal every seam with strong tape, remove old labels, and write the full address with pin code and a phone number for both sender and receiver. Mark fragile items clearly.

Yes. We pack and label goods to travel safely, and can store them in our warehouses until they're needed.

Yes. Corporate clients get a dedicated Customer Support System (CSS) team.

Yes. Shree Balaji Express is GST registered (GSTIN 27HBSPP9006B1ZB), and tax invoices are issued for every booking.